Apex One Mac Download

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Installing the Mac Security Endpoint (Apex One)

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- Download the following file from here to your desktop (Install and Uninstall file)

*Apex_One Mac_Install.zip

- Follow the setup for creating a VPN Connection here Mac VPN Setup

- Let us know you need VPN access so that we can enable this for you (if you opened a ticket with us, this is done)


- Start by connecting to the VPN

- Double click the Apex_One Mac_Install file to extract to a folder called tmsminstall

- Within the tmsminstall folder, double click tmsminstall.pkg to start the install

- Follow the steps of the installation accepting all the defaults

- Click Close once complete

- Launch Apex One Mac Security Agent from the Finder

- You may get a message like either of the below

- Follow the steps on the screen to grant Full Disk Access

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- Trend Micro Articles (more info)

- Agent Post-Installation

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- Preventing compatibility issues

- At first you may see this on the screen showing Not Registered and at Risk

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- Give it a few moments for it to update itself through the VPN

- It will also confirm its registration to the server

- After Agent is Registered and updated you will see this

- Disconnect yourself from the VPN, as it is no longer needed

- You will then see this screen, Do not worry as it will get its updates when in the office, and or from TrendMicro Itself.




  1. If the system does not automatically prompt you to allow applications from Trend Micro to run after the agent installation process is complete and this is the first time you install the Security Agent on an endpoint running macOS™ 10.13 or later, complete the following steps:
    1. From the Apple menu, go to System Preferences > Security & Privacy > General.
    2. Click the lock icon in the bottom left corner and provide your macOS administrator password to make changes.
    3. Click Allow to allow applications from Trend Micro to run.
    4. Restart the computer.
  2. Allow the Security Agent full disk access to protect application data (for example, Mail, Messages, Safari, etc.).
    1. From the Apple menu, go to System Preferences > Security & Privacy > Privacy.
    2. Select Full Disk Access from the list of services
    3. Click the lock icon in the bottom left corner and provide your macOS administrator password to make changes.
    4. Locate the “iCoreService” file and drag and drop the file into the Full Disk Access table.

      If the iCoreService entry is already in the table, make sure the checkbox is selected.

    5. Restart the Security Agent.
  3. Verify the following:
    • The Security Agent icon () displays on the menu bar of the endpoint.

    • The Security Agent files are found under the <Agent installation folder>.

    • The Security Agent appears on the web console’s agent tree. To access the agent tree, click Agent Management on the main menu.

  4. Update Apex One (Mac) components by clicking Update on the Security Agent console. The agent downloads components from the Apex One (Mac) server. For more information, see Agent Updates.

    If the Security Agent cannot connect to the server, it downloads directly from the Trend Micro ActiveUpdate server. Internet connection is required to connect to the ActiveUpdate server.

  5. To start a manual scan on the endpoint, click Scan and choose one of the following scan options:
    • Quick Scan: Scans areas of the endpoint typically targeted by security risks. The pattern files on the Security Agent contain information on the endpoint areas to scan.

    • Custom Scan: Scans the files or folders of your choice. Run custom scan on files or folders that you suspect to be infected.

    • Full Scan: Scans all files, except encrypted and password-protected files.

If there are problems with the Security Agent after installation, try uninstalling and then reinstalling the Security Agent.



    • Updated:
    • 13 Mar 2020

    • Product/Version:
    • Worry-Free Business Security Services All

    • Platform:
    • MacOS Mojave

Full Disk Access which has been introduced in MacOS Mojave (10.14) is a new privacy control feature that prevents, by default, access to some of the user’s application data like Mail, Messages, Photos, Safari. With this new feature, it now requires installed applications to be given full permission in order to access user's protected files. From previous versions of macOS, once an application is installed, full access is automatically given.

This can cause compatibility issues with WFBS-SVC Agent including, but not limited to, crashing and hanging.

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Since Apple does not have an API that can automatically add the WFBS-SVC APP to Full Disk Access white list, users can manually add the program’s APP into the white list by following these steps:

  1. Go to System Preferences and open Security & Privacy..
  2. On the Privacy tab, click the lock icon and enter your system password to unlock the panel settings.

  3. Go to Accessibility in the sidebar then click the plus (+) button.

  4. From the file selection window, navigate to '/Library/Application Support/TrendMicro/TmccMac/' and select iCoreService file. Click Open.

  5. Perform steps 3 and 4 for Full Disk Access.